Frequently asked questions we're happy to answer!
Once we get your order, we will assign an account manager to your account dedicated to researching your business and acquiring vital information regarding your competitors and your target audience. The manager of your account will use this information in order to understand exactly what your audience is looking for and then begin posting content custom tailored to benefit the specific needs of your business. You can always provide direction and feedback to your account manager by email at anytime as we work on your accounts.
Yes! You are free to continue posting and managing your accounts to whatever extent you would like. We encourage our clients to post more product specific posts that require more details about your service or product.
All pictures and graphics content comes from our graphic design team, our stock image database, or from our clients.
We would be happy to assist you in any variety of other ways. Our agency works in SEO, web development, public relations, online video production, and graphic design. Get in touch with us and we would be glad to discuss more robust ways of marketing your business.
No, we don't have contracts. Our service terms are month to month. We feel that if our clients aren't satisfied they shouldn't be tied to a service contract that they don't like. You can cancel anytime you’d like. We just ask for 30 days notice to stop work on your account.
We offer the ability to review posts before they are posted. We post for hundreds of businesses every day, and they trust us with their content. You should too!
Feel free to send them over to our social media manager working with your account. They will be your point of contact and will be happy to assist you in handling any new products or specials. You are welcome to email new information or instruction to your account manger at any time. We are here to make things easier for you!
By combining the direction that you’ve sent us in your survey and our expert content curation skills, we never run out of post ideas! If you’re looking for anything specific, we always encourage you to send us direction, suggestions, upcoming events and photos to us via email.
Our headquarters are located in Connecticut and we have a virtual team throughout the United States along with an international presence.
A well-trained, dedicated Content Specialist will be the one finding and sharing content for your accounts. Our Content Specialists are just that – specialists in social media content. They spend hours scouring the web, searching for relevant content to share on your accounts. Their goal is to engage with your audience the way you would if you had the time. We’re big on taking ownership and responsibility for our work, and it shows in everything we do. All of our Content Specialists are native English speakers so your social media pages will look like you are the one posting day after day.
Instagram requires constant activity. You neither have the time or resources to constantly be engaged. Therefore, we handle all the time-consuming and mundane tasks. We will “like” and “comment” on photos to encourage your target audience to follow your account. In addition, we will follow some accounts and, if necessary, unfollow them over time. Of the thousands of targeted accounts and posts we interact with, a small percentage will become your followers.
We can help! Please click here to contact us for more information about our company, services, pricing, and much more. You are also welcome to call us at 475-256-0699.